FAQ

Frequently Asked Questions

Q: Are all sales final?
Yes. Because each diamond is sourced specifically for the individual customer and selected with great care, all sales are final. We do not accept returns, exchanges, or cancellations once an order is confirmed. We’re happy to answer all your questions before you purchase to ensure you feel confident in your decision.

Q: How does the diamond sourcing process work?
Once you reach out, we’ll connect to understand what you’re looking for — your preferred shape, size, specifications, budget, and timeline. From there, we’ll source a curated selection of lab-grown or natural diamonds that meet your criteria and guide you through choosing the right one.

Q: Do you offer natural or lab-grown diamonds?
We specialize in lab-grown diamonds for their exceptional quality, ethical sourcing, and value — but we can also source natural diamonds upon request. We're happy to talk through the differences to help you decide what’s right for you.

Q: Are your diamonds certified?
Most of the diamonds we source come with a certification from a respected independent grading lab such as IGI or GIA. Certification includes details about the diamond’s cut, color, clarity, and carat weight. If certification is important to you, just let us know — we’ll prioritize options that include it.

Q: Do you offer settings or just loose stones?
Currently, we focus on sourcing loose diamonds, but we’re happy to connect you with a trusted partner for custom settings or refer you to jewelers who can create a piece around the diamond you choose.

Q: How long does it take to receive my diamond?
The timeline varies depending on availability and your preferences, but most customers receive their diamond within 2–3 weeks of finalizing their selection. We’ll provide updates throughout the process so you always know what to expect.

Q: Do you offer financing or payment plans?
At this time, we do not offer in-house financing, but we can provide guidance on secure third-party payment options if needed. Full payment is required before we confirm your diamond.

Q: Can I see the diamond before purchasing?
While we don’t keep inventory on hand, we provide detailed images, videos, and grading reports for each diamond we source. We’ll walk you through the details and ensure you have all the information you need to make an informed choice.

Q: How do I get started?
It’s easy! Just contact us to let us know what you're looking for. Whether you’re engagement ring shopping or searching for a diamond just because, we’re here to help.